Notifications
Clear all

Limited Support

Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed. We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.

 

Embed Add-on

6 Posts
2 Users
0 Reactions
1,514 Views
Posts: 3
Customer
Topic starter
(@devon-golden)
Member
Joined: 5 years ago

Hello

I recently bought the add-on for my website. However, I migrated my site to a new domain and no longer use that domain so I would need to transfer my activation key to the new website. 

Is this possible?

Kind regards

Devon

5 Replies
Astghik
Posts: 6444
Admin
(@astgh)
Illustrious Member
Joined: 8 years ago

@devon-golden,

Sure, please provide us your order ID. 

Reply
1 Reply
Customer
(@devon-golden)
Joined: 5 years ago

Member
Posts: 3

@astghik here is the order ID: #36678
Thanks

Reply
Astghik
Posts: 6444
Admin
(@astgh)
Illustrious Member
Joined: 8 years ago

You can also do it yourself.

Just use the "Disconnect License" link in Dashboard > Plugins admin page before disabling and moving the addon to the new domain.

Disconnect License
Reply
2 Replies
Customer
(@devon-golden)
Joined: 5 years ago

Member
Posts: 3

@astghik The Wordpress installation has already been removed. I cannot do that.

Reply
Astghik
Admin
(@astgh)
Joined: 8 years ago

Illustrious Member
Posts: 6444

Mo problem @devon-golden,

We've just reset the order ID. Now you can activate the addon on a new domain. 

Reply
Share:
Scroll to top