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Add ons no longer working

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Posts: 2
Customer
Topic starter
(@damian-fitzpatrick)
Member
Joined: 4 years ago

Hello,

I purchased a couple of add ons (in October 2021) but I can no longer use them on our forum (  https://learnenglishthroughfootball.com/community/)

  1. wp foro embeds 
  2. wp foro polls

We had some issues with our site during the summer (including a name change though the domain remained the same) and many plug-ins and other things were removed to check on the possible causes - we are still finding that we need to update/re-load different things even now so I wonder if this had something to do with it?

I have the licence keys and copies of the purchase but am unable to upload the add-ons as the download have expired. 

Would it be possible to download them again somehow?

Thank you

Damian 


3 Replies
Astghik
Posts: 6587
Admin
(@astgh)
Illustrious Member
Joined: 8 years ago

Hi,

Please note that many major updates have been released since that time.

If you install those add-ons, you will also need to find and use an old version of the wpForo. With the newer updates, those add-ons are no longer compatible. Additionally, we do not support issues related to old versions of the wpForo or its add-ons.

In this case, we recommend upgrading your license and using the latest versions of the wpForo and the add-ons.


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Posts: 2
Customer
Topic starter
(@damian-fitzpatrick)
Member
Joined: 4 years ago

So does this mean I have to buy the add ons again?


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1 Reply
Astghik
Admin
(@astgh)
Joined: 8 years ago

Illustrious Member
Posts: 6587

@damian-fitzpatrick 

If you want to use the latest version of the wpForo plugin, you’ll need to repurchase the add-on. Otherwise, you should use the older version of wpForo to avoid any conflicts.


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