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MyCRED ranks and badges don't always show

15 Posts
2 Users
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Posts: 26
 John
Customer
Topic starter
(@johncpas)
Member
Joined: 8 years ago

Hi guys,

It's still not correct. The update fixed it partially, but for some comment threads members with ranks and badges still do not show them:

For example, member Karl Wright has the ranks and badges on this thread:
http://www.pigsandsheep.org/the-king-of-zing/

But is missing them from this thread:
http://www.pigsandsheep.org/fact-checking-trump/

This is the same user.

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Posts: 141
(@varos)
Estimable Member
Joined: 8 years ago

Hi John,

Thanks for letting us know. As you know we have checked and it works fine in our end. It seems you have site specific issue. Could you please send us your admin access? We need to check. If you can, please use this email: support[at]gvectors.com

Please mention your name and topic URL.

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Posts: 26
 John
Customer
Topic starter
(@johncpas)
Member
Joined: 8 years ago

Info sent.

Reply
Posts: 141
(@varos)
Estimable Member
Joined: 8 years ago

Ok John,

Thanks. We got that and it works. We will check and let you know soon.

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Posts: 141
(@varos)
Estimable Member
Joined: 8 years ago

Hi John,

We have fixed the issue. However, this user's  rank does not show up, as there is no logo set to rank. You should set it in order to see the rank. Take a look at example:  http://screencast.com/t/UcmD5X4xk  

Another example from dashboard:  http://screencast.com/t/keVA2IZQFi

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