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How-To and Troubles...
Stars Not Working
 
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Stars Not Working

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How-To and Troubleshooting
Last Post by edkestler 7 years ago
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 edkestler
(@edkestler)
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03/12/2018 8:41 pm   [#3246]

Hi, I have a form that includes star ratings. It worked a few weeks ago. Now the stars cannot be clicked. I created a new form to test, Rest Options in Settings and installed  and tested the plugin on another install. All tests had the same result with the stars not working, meaning you cannot click and select a rating. Here is the form on my site. Can you help? Thank you.

https://mortgagejustice.net/places/united-states/north-carolina/charlotte/mortgage-lenders/bank-of-america/#reviews

 



   
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Astghik
 Astghik
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04/12/2018 12:14 pm  

Hi  edkestler,

your current active theme or some other plugin adds extra <svg> tags after each input created by wpDiscuz. 

SVG

Please deactivate plugins one by one and check after each deactivation. Then switch to some default them and check again to find a problem maker. Keep the cache plugin disabled during this testing process. 

Also, probably, you've done a customization and added <svg> tabs by yourself. If so please remove those (it makes conflict with wpDiscuz code), and it'll work fine. 



   
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 edkestler
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04/12/2018 6:20 pm  

I disabled all the plugins, I changed the theme, I installed it on another site with 2017 WP Basic theme. Could something else be going on? It is not working. The stars are not clickable.



   
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