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Notification email won't send when admin reply in dashboard

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How-To and Troubleshooting
Last Post by Tom 10 years ago
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 fususu
(@fususu)
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Joined: 10 years ago
Posts: 7
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13/07/2016 12:29 am   [#543]

Hello,

Thank for creating this great plugin.

I have met an issue. When user makes a comment and others (including me) reply him on the website, he will receive a notification email. But when I reply him in the Admin Dashboard (comments area) there is no notification email. So each time I reply to some users, I must go to that post, scroll and find that comment then make the reply. That's too slow.

Please help,



   
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 Tom
(@tomson)
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Joined: 11 years ago
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14/07/2016 12:09 pm  

Hi fususu,

we've already tested many times email notifications on your website. Something is not standard there, we have no proper accesses to understand what's going on there. This is Server specific issue. We even didn't see why it didn't work on first test but it sent notification email a few days ago for another reply. I'm really sorry but we can't debug your email issue, we've never faced with such problem, and this kind of issues can't be debugged or fixed on website front-end or back-end. This may be hosting email/ant-spam configuration issue. The maximum I can suggest is the list of things you should check:

https://gvectors.com/forum/how-to-and-troubleshooting/comment-subscription-and-notification-dont-work/

 



   
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