Hello, all the replies on my comments disappeared (only the replies, not the original comments). Even though I can still see then on wordpress back-end thy don't appear on the front end. Please advice.
You use some plugin for HTML/JS/CSS optimization and minification. Reset all minified, optimized cache files. All are old and outdated on your website. The cache has not updated. wpDiscuz has no cache to work on your website. please reset them all, delete theme all purge them all and press Ctrl+F5 twice on website front-end. if it doesn't help please disable all Caching and Optimizer plugins.
We deactivated all the caching plugins as you suggested but the problem still exists. Another issue which perhaps is related to this problem is that when I click on "All Comments" on the backend, it returns an empty list with "No Comments Found" even if the numbers right next to All / Pending / Approved at the top of the page indicate that there multiple comments. (see attached image)
If you'd like to disable down vote button please remove your CSS code and put this one:
#wpcomm .wc-vote-link.wc-down { display: none; }
To debug this issue:
1. deactivate wpDiscuz and check again, if the problem still exists, please let us know. Also, we need to know have you done any customization in wpDiscuz files?
2. if the problem has no relation with wpDiscuz deactivate all plugins one by one and check after each deactivation.
We deactivated all the caching plugins as you suggested but the problem still exists. Another issue which perhaps is related to this problem is that when I click on "All Comments" on the backend, it returns an empty list with "No Comments Found" even if the numbers right next to All / Pending / Approved at the top of the page indicate that there multiple comments. (see attached image)
Do you have any suggestions ?
As you can see this doesn't have any relation to wpDiscuz. Your comments database table is crashed or damaged. WordPress can't find them. Please use Hosting Service cPanel > phpMyAdmin database manager, open the wp_comments table, then do all these actions to fix the table:
Just for the record the problem was on WPML activation which we activated 2 days ago (compatibility conflicts with WPML and wpDiscuz). I tracked the same issue on another user of wpDiscuz on Google search. We deactivated the WPML and now is working. However this is only a temporary solution. Please advice whether you are aware of this conflict and how we can surpass it on order to activate WPML again.
WP Discuz : comments disappear when WPML is activated.
when WPML is activated, only the main comment is showing, not the aswers, and the Recent comments widget list is empty. Even when the language is not switched.
I try to install the WPML comment merging, but it doesn't change anything.