Hi @evivarotsi,

Could you please check is the "Enable threaded (nested) comments __ levels deep– " option enabled? 

Hi, where is that option? General settings, cache, styling???

Enable threaded (nested) comments 2345678910 levels deep 

YES I checked and it is enabled!

i am sending you the example. If you see on the front end the comment does not appear on the page even though on the back end exists.

https://www.loveis.gr/akislina

Hi @evivarotsi,

You use some plugin for HTML/JS/CSS optimization and minification. Reset all minified, optimized cache files. All are old and outdated on your website. The cache has not updated. wpDiscuz has no cache to work on your website. please reset them all, delete theme all purge them all and press Ctrl+F5 twice on website front-end. if it doesn't help please disable all Caching and Optimizer plugins.

Posted by: evivarotsi

Enable threaded (nested) comments 2345678910 levels deep 

YES I checked and it is enabled!

Please never do this. Set it up to 10.

Posted by: evivarotsi

Hi, where is that option? General settings, cache, styling???

Please read the documentation related to the option:

https://wpdiscuz.com/docs/wpdiscuz-documentation/settings/comment-list-settings/#view-replies

Thank you. Does than mean that I am going to lose all of my comments??

There is no way to lose comments with wpDiscuz. wpDiscuz doesn't delete any comments.

We deactivated all the caching plugins as you suggested but the problem still exists. Another issue which perhaps is related to this problem is that when I click on "All Comments" on the backend, it returns an empty list with "No Comments Found" even if the numbers right next to All / Pending / Approved at the top of the page indicate that there multiple comments. (see attached image)

Do you have any suggestions ?

Dear @evivarotsi,

If you'd like to  disable down vote button please remove your CSS code and put this one:

   #wpcomm .wc-vote-link.wc-down { 
     display: none;
   }

To debug this issue:

1. deactivate wpDiscuz and check again, if the problem still exists, please let us know. Also, we need to know have you done any customization in wpDiscuz files? 

2. if the problem has no relation with wpDiscuz deactivate all plugins one by one and check after each deactivation. 

Posted by: evivarotsi

We deactivated all the caching plugins as you suggested but the problem still exists. Another issue which perhaps is related to this problem is that when I click on "All Comments" on the backend, it returns an empty list with "No Comments Found" even if the numbers right next to All / Pending / Approved at the top of the page indicate that there multiple comments. (see attached image)

Do you have any suggestions ?

As you can see this doesn't have any relation to wpDiscuz. Your comments database table is crashed or damaged. WordPress can't find them. Please use Hosting Service cPanel > phpMyAdmin database manager, open the wp_comments  table, then do all these actions to fix the table:

• Analyze table
• Check table
• Checksum table
• Defragment table
• Flush the table (FLUSH)
• Optimize table

Then delete all caches.

Just for the record the problem was on WPML activation which we activated 2 days ago (compatibility conflicts with WPML and wpDiscuz). I tracked the same issue on another user of wpDiscuz on Google search. We deactivated the WPML and now is working. However this is only a temporary solution. Please advice whether you are aware of this conflict and how we can surpass it on order to activate WPML again.

You can see here the full discussion: https://wpml.org/forums/topic/wp-discuz-comments-disappear-when-wpml-is-activated/

WP Discuz : comments disappear when WPML is activated.

when WPML is activated, only the main comment is showing, not the aswers, and the Recent comments widget list is empty. Even when the language is not switched.

I try to install the WPML comment merging, but it doesn't change anything.