Form builder not working

Hi @bhaskarr,

You have a JS error on that pages. Please press F12 and check the error. In most cases, this is a plugin conflict. 

@astghik any way to fix it?

@bhaskarr,

Please let us know what error do you see there? 

@astghik no mentions of any errors so far. the fields just don't click

@bhaskarr,

Could you please send the admin login details to info[at]gvectors.com email address to allow us to check the issue?  

@astghik ok, check it out

@bhaskarr,

you've forgotten to include your website URL in the email content.

@astghik oops! check it again 

@bhaskarr,

We see the following JS error on your website (screenshot below). Once you solve it the form builder will work fine. 

Below is the JS file that caused the issue:

https://c0.wp.com/c/5.3.2/wp-includes/js/media-views.min.js

The files are being loaded from the CDN and somehow the CDN blocked it.

@astghik found out the folder containing all cookie JS files is missing

the path: wp-content/plugins/wpdiscuz/assets/third-party/wpdcookiejs/customcookie.js doesn't exist.

Folder 'wpdcookiejs' is missing.

Hi @bhaskarr,

the path: wp-content/plugins/wpdiscuz/assets/third-party/wpdcookiejs/customcookie.jsdoesn't exist.

Folder 'wpdcookiejs' is missing.

This doesn't have a relation with your original issue. 

However please follow the steps to solve it:

1. Open the /wp-content/plugins/wpdiscuz/class.WpdiscuzCore.php file

2. Find the following line (1068 line):

wp_register_script('wpdiscuz-jquery-cookie', plugins_url(WPDISCUZ_DIR_NAME . '/assets/third-party/wpdcookiejs/customcookie.js'), array('jquery'), $this->version, true);

3. Replace with the following one:

wp_register_script('wpdiscuz-jquery-cookie', plugins_url(WPDISCUZ_DIR_NAME . '/assets/third-party/wpdccjs/wpdcc.js'), array('jquery'), $this->version, true);

Don't forget to delete all caches before checking.

Regarding your original issue, as Astghik already mention it comes from this file, so you should fix it :

https://c0.wp.com/c/5.3.2/wp-includes/js/media-views.min.js

Probably you should contact your hosting support and asked them this question.

@elvina Didn't work. Thanks for the help though.