Comments don't display and no icons

Hi   Velans,

Your theme loads the old version of FontAwesome, however, wpDiscuz uses the latest FontAwesome version 5.

Please navigate to Dashboard > Comments > Settings > Styling admin page, enable "Do not load Font Awesome css lib" option. 

If it doesn't help, please contact theme support to update FontAwesome.

I had this option enabled so I disable and icons appeared :). Thanks, but still comments aren't display. I noticed that when I wrote a comment and then I refresh the same page, there are no comments.

Hi @velans,

To debug this issue:

1. deactivate wpDiscuz and check again, if the problem still exists, please let us know. Also, we need to know have you done any customization in wpDiscuz files? What cache plugin you use? Do you have other plugins for comments? 

2. if the problem has no relation with wpDiscuz deactivate all plugins one by one and check after each deactivation.

When I deactivated wpDiscuz, default comments system behaves similarly. I noticed that when I wrote a comment in default system this comment will be added to my oldest post on the site and will redirect me to this post. When checking newer and other posts, the comment I added to this oldest post is displayed in all post except the latest post. So the comment assigned to the oldest post in wp-admin is displayed in all posts except the newest one. And the same is when I enable wpDiscuz, only that it does not redirect me to the oldest post after writing a comment and the comment disappears (but still it is in wp-admin), what I wrote above. But still when I enter to my oldest post and write a comment, this comment display in every entry except newest one.

One screenshot for example:

I think that I have not changed any in customization files wpDiscuz. But I used for some time ago Custom Post Types for Review Posts and News Posts and in both I used wpDiscuz and maybe this is connected - but you know better :).

I use my first cache plugin - WP Super Cache. And I don't have other comments plugins in my Wordpress - I use only plugin Better Recent Comments but this is only widget for my sidebar :).

I want use wpDiscuz plugin so please help me :).

@velans,

We need admin access to find and fix the issue, could you please send admin login details to support[at]gvectors.com email address?

Hi @velans,

When we try to make changes in wpDiscuz files we cannot save this changes. We need to make some changes to understand what's wrong on your website.

Also, please deactivate cache plugins to allow us to test it. 

Posted by: Astghik

Also, please deactivate cache plugins to allow us to test it. 

 

Done :).

So you need access to FTP account :)?

Hi Velans,

We tested your website without cache plugin and the comments appear. See screenshot:

However, there is another issue the same comments are displayed in other posts too. We couldn't make any changes in wpDiscuz files. We need to make changes in wpDiscuz files as this is the specific issue on your website.  If it possible please allow to edit wpDiscuz plugin from Dashboard or send access to the email address. 

Hello :).

I sent an email with FTP access :).

Hi  Velans,

We found the reason for this issue, it comes from your theme. In your theme the_post_navigation() function was in line 19 line, we replaced it to 37, and now it works. However, if you update your theme it will stop work. I recommend contacting to theme developers to fix it.

Thank you very much :). And good job ;). I made a screenshot and save on my computer :). So when I need update my theme I will know what I must to do :D.

Velans :).