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Last Post by Tom 9 years ago
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 benjamin
(@benjamin)
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27/08/2017 3:41 am   [#1565]

Hi,
Some users have reported duplicate comments appearing and I have also seen this issue myself.  I believe this is related to the Live Update functionality.  We are using the "Always check for new comments and show update buttons" setting.  I believe that after the button is pressed, duplicate comments are sometimes displayed.  That is, some comments are appearing multiple times.  I saw this in the Brave browser, but one of my users saw this in Firefox.
Best Regards,



   
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 Tom
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27/08/2017 2:26 pm  

Thank you for letting us know, we'll check this on our test website.

Please make sure this is not a cache issue, if you have cache plugins disable for a wile to see if it happens again.



   
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 benjamin
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28/08/2017 12:33 pm  

Hi,
To my knowledge there are no caching plugins installed.  I don't believe the server is doing any caching at any level of the stack.
Regards,



   
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 Tom
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03/09/2017 10:27 am  

Could you please provide some examples? Where we can test it?



   
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 benjamin
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11/09/2017 5:52 am  

Hi,
I can try to capture the behavior and send you a screenshot if this is what you are looking for.  Otherwise I think I will need to create an account for you on the website, as I believe that Live Update is only working for logged in users?  If you would like an account, please email me directly.
Best Regards,



   
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 Tom
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12/09/2017 8:14 pm  

Please create an admin user and send to support[at]gvectors.com email address.



   
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