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Limited Support
Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed. We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.
Topic starter
27/08/2017 3:41 am
Hi,
Some users have reported duplicate comments appearing and I have also seen this issue myself. I believe this is related to the Live Update functionality. We are using the "Always check for new comments and show update buttons" setting. I believe that after the button is pressed, duplicate comments are sometimes displayed. That is, some comments are appearing multiple times. I saw this in the Brave browser, but one of my users saw this in Firefox.
Best Regards,
27/08/2017 2:26 pm
Thank you for letting us know, we'll check this on our test website.
Please make sure this is not a cache issue, if you have cache plugins disable for a wile to see if it happens again.
Topic starter
28/08/2017 12:33 pm
Hi,
To my knowledge there are no caching plugins installed. I don't believe the server is doing any caching at any level of the stack.
Regards,
03/09/2017 10:27 am
Could you please provide some examples? Where we can test it?
Topic starter
11/09/2017 5:52 am
Hi,
I can try to capture the behavior and send you a screenshot if this is what you are looking for. Otherwise I think I will need to create an account for you on the website, as I believe that Live Update is only working for logged in users? If you would like an account, please email me directly.
Best Regards,
12/09/2017 8:14 pm
Please create an admin user and send to support[at]gvectors.com email address.