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Hi
I tried to install the wpforo pollsadd on plug-in today to my website and uploaded the wppolls zip file. I then pressed the install button and the whole site crashed and all I see now is a critical error message. I’m not a techie so not sure how to rectify this situation? Please help?
Hi @ogil,
This is a server issue, the zip was not uncompressed successfully. So please install it manually:
1. Use some FTP client or your hosting cPanel File Manager and remove the current uploaded folder of the addon. You'll find the /wpforo-polls/ folder in /wp-content/plugins/ directory. Just delete it, make sure all is deleted and go on.
2. Download the addon from your account, unzip it, then upload the /wpforo-polls/ folder to your /wp-content/plugins/ directory. Make sure you have not double /wpforo-polls/wpforo-polls/ directories nested inside each other, please correct this before you continue.
3. Then go to WordPress Dashboard > Plugins, and activate the wpForo Polls addon.
If it still doesn't work, please find the error.log file on the root directory and in the /wp-admin/ directory. Then attach them here, we should see the real error reports.