When typing the first four letters of my own name, four users come up! One of them is @admin (no such user exists anymore since I changed the admin username). Two others are test accounts that were created but deleted. Since I'm the admin and get tagged alot, people are probably tagging the wrong account, since all of the accounts that show up have my name in them. Again, of the four users that come up, only one actually exists in the system. How to fix this?
Notifications
Clear all
Limited Support
Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed. We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.
Jan 13, 2020 10:31 pm
7 Replies
Jan 14, 2020 12:08 pm
Hi @daisypeel,
Do you have a cache plugin installed? please make sure you reset your cache and check again.
If the issue still exists please leave the example URL to allow us to check it.
Jan 16, 2020 10:03 pm
I do not have a caching plugin installed although I do use cloudflare. The usernames that are popping up were deleted months ago. Unfortunately, all of my URLs are behind a paywall so if you'd like access it'll have to be as a logged in user.
Jan 17, 2020 12:14 pm
Feb 16, 2020 12:36 am
My apologies for not responding sooner. I have attached an image showing what happens when I use an @ with my own first name. The first user is correct - the second user doesn't exist.
Feb 17, 2020 12:40 pm
Please send the admin login details to info[at]gvectors.com email address to allow us to check it?
Mar 15, 2021 11:48 pm
This is still an issue.
Mar 16, 2021 11:45 am
As Elvina asked below we'll need the admin accesses to check the issue. Please send the admin login details to info[at]gvectors.com email address and leave the email subject here.
Please make sure the plugin editing feature is enabled. More info in this article: https://www.ionos.com/community/websites-ecommerce/wordpress/activate-wordpress-theme-and-plug-in-editor/