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Mentioning users using search button does not work at all but mentioning via user ID works perfectly

 
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wpDiscuz User & Comment Mentioning
Last Post by Tom 8 years ago
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Posts: 14
 Brian
Customer
Topic starter
Jan 30, 2017 11:34 pm
(@webtoolsframeworks)
Member
Joined: 9 years ago

After installing and activating the User Mentioning plugin I can only get it to work properly if I mention a user by their User ID. Using the "search" button and selecting a user that way simply does not work. It does not fire an email nor does it properly hyperlink the mentioned users' name with the fancy pop-up.

TL;DR

Nothing works if I use the @username or use the little search person button. Everything works fine if I use the User ID directly (@117).

Any ideas? Just bought this plugin and really need it to work!

Lastly - noticed that users with a single username (jpollock) work but users with hyphens don't (rigo-zevada-ce-cen )

Screenshots attached

10 Replies
Posts: 4233
 Tom
Admin
Jan 30, 2017 11:47 pm
(@tomson)
Famed Member
Joined: 10 years ago

Hi Christine

It works with usernames as well. But as far as I see it has some problem with hyphens. We'll check and update this addon as soon as possible.

Reply
Posts: 14
 Brian
Customer
Topic starter
Jan 31, 2017 2:57 am
(@webtoolsframeworks)
Member
Joined: 9 years ago

Thanks Tom! Appreciate it!

About your sentence above of "It works for usernames as well", that isn't my experience at the moment. The only way I can get a mention to work is if I user the user ID. I'm attaching a screenshot of me trying the @ function in 3 ways:

  1. By username (doesn't work)
  2. By using the person search button (doesn't work)
  3. By using the persons user ID (works)

The attached screenshot shows the results of all 3 attempts as well as the settings for the user in question.

Thanks again for looking into this!

mention 3
mention 1
Reply
Posts: 4233
 Tom
Admin
Jan 31, 2017 8:13 pm
(@tomson)
Famed Member
Joined: 10 years ago

Username should not be numerical, please never allow people use numerical usrnames. This addon will not support it as well.

Reply
Posts: 14
 Brian
Customer
Topic starter
Jan 31, 2017 9:46 pm
(@webtoolsframeworks)
Member
Joined: 9 years ago

Thanks Tom, but numeric usernames are perfectly acceptable in the context of WordPress so I am unsure of how to respond to your comment.

Besides, our usernames are generated numerically as a business process that we have no control over.

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