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[Solved] Issue installing add-on

4 Posts
2 Users
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 OHP
(@ohp)
Posts: 15
Eminent Member
Topic starter
 

Hi,

wpdiscuz-report-flagging-7.0.11.zip that I just bought is being viewed as malware from Imunify360. I am kicked out of my website dashboard when trying to install it ("Page not found" error).

Thanks for your help.

 
Posted : 07/10/2024 2:24 pm
 OHP
(@ohp)
Posts: 15
Eminent Member
Topic starter
 

The issue was detected as Immunify360 WAF

[Mon Oct 07 10:41:08.601377 2024] [security2:error] [pid 3052597:tid 3052613] [client 37.66.46.130:0] [client 37.66.46.130] ModSecurity: Access denied with code 403 (phase 2). 1 [file "/etc/apache2/conf.d/modsec_vendor_configs/imunify360-full-apache/015_i360_filescan.conf"] [line "31"] [id "33331"] [msg "IM360 WAF: Attempt to upload malware||Scan duration:193659||Sizes:35581||Combined size:35581||User:zytiyyo||WPU:OHP||Filename:wpdiscuz-report-flagging-7.0.11.zip||Scanned:/tmp//20241007-104108-ZwO6xFh86oB0ql968q_X4wAAAA4-file-121USl||SC:/home/zytiyyo/public_html/wp-admin/update.php||RSV:6.34||T:APACHE||"] [severity "CRITICAL"] [tag "service_i360"] [hostname "onehomeplanet.com"] [uri "/wp-admin/update.php"] [unique_id "ZwO6xFh86oB0ql968q_X4wAAAA4"], referer: https://onehomeplanet.com/wp-admin/plugin-install.php

 
Posted : 07/10/2024 4:03 pm
Astghik
(@astgh)
Posts: 6444
Illustrious Member Admin
 

@ohp 

We've checked and didn't find such an issue on our test websites. Could you please provide us with more detailed information about the issue?

 
Posted : 11/10/2024 2:40 pm
 OHP
(@ohp)
Posts: 15
Eminent Member
Topic starter
 

Hi,

That's all the info I have. My website host whitelisted my IP address and I could upload the add-on this way.

The ticket can be closed.

Thank you,

Philippe

 
Posted : 11/10/2024 7:26 pm
Astghik reacted
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