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How-To and Troubles...
Issue with CAPTCHA
 
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Issue with CAPTCHA

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How-To and Troubleshooting
Last Post by xcsmall 7 years ago
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 xcsmall
(@xcsmall)
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23/07/2019 2:50 pm   [#4270]

Hello there,

I've installed your plugin on my website for a comment section on my blog.

Upon testing it, I've encountered an issue that prevent people from posting a comment.

I get an error message saying that the CAPTCHA cannot be empty when it's definitely not (see screen shot). I've put the right captcha and when the error message shows up, the captcha changes. 

Can you please help because at this stage no one can comment my content and I'm not happy with that 🙂

Many thanks,

Géraldine



   
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Astghik
 Astghik
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23/07/2019 3:02 pm  

Hi @xcsmall,

Please leave some example URL to allow us to check it. 



   
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 xcsmall
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23/07/2019 3:16 pm  

Hello,

Many thanks for your prompt reply, here is one example:

https://greenbeautysquare.com/et-si-notre-peau-etait-le-reflet-de-notre-etat-interieur/

Kind regards,

Géraldine



   
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Astghik
 Astghik
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23/07/2019 4:02 pm  

@xcsmall

Are you using some other captcha plugins? If yes, please deactivate the plugins and check again. 

I'd also suggest you change the value of the "Captcha generation type" option and check again. 

https://wpdiscuz.com/docs/wpdiscuz-documentation/settings/comment-form/#captcha_generation_type

Don't forget to press Ctrl+F5 before checking. 



   
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 xcsmall
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26/07/2019 12:04 pm  

Hello,

Thanks for those ideas, I'm checking with my webmaster and I'll get back to you.

Many thanks and kind regards,

Geraldine



   
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