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Mobile phone users can't log onto forum

5 Posts
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(@maplegrovefarms)
Member Customer
Joined: 7 years ago
Posts: 8
Topic starter  

I got some complaints on my forum (soil-man.com) that where you prove you're not a robot you touch the tab and then you're supposed to be able to type in the answer to a math question. Users are saying when they touch the tab their keyboard opens up they try to enter the answer but no numbers go on to the screen.


   
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 Tom
(@tomson)
Famed Member Admin
Joined: 10 years ago
Posts: 4233
 

This is not wpForo feature, this comes from other plugins, you should know what plugin makes this form. wpForo only allows such plugins to add antispam features in login form, so if you have any problem with that you should contact to the antispam plugin support team.

Also I'd reacommend use wpForo builtin reCAPTCHA, it's better. Just nuvigate to Dashboard > Forums > Tools > Antispam Tab and configure the Google reCAPTCHA for login and registration forms. Then remove this plugin.


   
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(@maplegrovefarms)
Member Customer
Joined: 7 years ago
Posts: 8
Topic starter  

How do I remove a pluggin?


   
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(@maplegrovefarms)
Member Customer
Joined: 7 years ago
Posts: 8
Topic starter  

Talking to the people at WordPress to try and get assistance they say it's in the Forum plugin.


   
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Astghik
(@astgh)
Illustrious Member Admin
Joined: 8 years ago
Posts: 6444
 

HiΒ @maplegrovefarms,

This is not wpForo CAPTCHA. It's a Jetpack’s β€œProve your humanity:” CAPTCHA. To make sure just deactivateΒ Jetpack plugin and check again.Β 

 Jetpack’s β€œProve your humanity ” CAPTCHA

   
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