Not receiving Email Notification for new private message - wpForo Private Messages

RE: Not receiving Email Notification for new private message

Florent Garcia — Thu, 25 Feb 2021 14:47:18 +0000

thanks!

RE: Not receiving Email Notification for new private message

Astghik — Thu, 25 Feb 2021 14:03:30 +0000

@florent-garcia,

This is a built-in wpForo option. It can be found in the Dashboard > Forums > Settings > Members Tab. More info here: https://wpforo.com/docs/root/wpforo-settings/members-settings/#options

RE: Not receiving Email Notification for new private message

Florent Garcia — Thu, 25 Feb 2021 14:00:26 +0000

Perfect I will test this on my own. Thank you!

Where do you change the Online status timeout value? I don't see anything in the addons tab.

RE: Not receiving Email Notification for new private message

Astghik — Thu, 25 Feb 2021 13:48:29 +0000

@florent-garcia,

We've received the email notification. Everything is working fine: https://www.screencast.com/t/XcCP77JxP

Simply the value of the "Online status timeout" option was set 15 minutes. And test it imminently after logged out or the time was less than 15 minutes.

BTW: I've reduced the value to 3 minutes before testing. Please keep this value and test it yourself. Just make sure you've written PM after 3 minutes.

RE: Not receiving Email Notification for new private message

Florent Garcia — Thu, 25 Feb 2021 13:41:43 +0000

Done

RE: Not receiving Email Notification for new private message

Astghik — Thu, 25 Feb 2021 13:40:22 +0000

Thank you @florent-garcia,

Now, please PM some message to the current user.

RE: Not receiving Email Notification for new private message

Florent Garcia — Thu, 25 Feb 2021 13:06:44 +0000

ok I have created a user for this email address, they should have received an email

RE: Not receiving Email Notification for new private message

Astghik — Thu, 25 Feb 2021 08:56:00 +0000

@florent-garcia,

Could you please send the admin login details to infogvectors.com email address? I'll ask the developers to check the issue.

RE: Not receiving Email Notification for new private message

Florent Garcia — Wed, 24 Feb 2021 14:42:30 +0000

Thanks for the answer.

I have check everything you mentioned, email notification in addons is enabled and the Email Notification button is also on on conversations on both sides.

I have tested topic subscription and I do receive those email notifications every time a new topic is being posted. And I do receive email from wordpress.

I logged out I tested sending messages with several email accounts and checked spam folders but I do not receive any email notification every time a message is being received.

Anything else I can do?

RE: Not receiving Email Notification for new private message

Astghik — Wed, 24 Feb 2021 08:40:57 +0000

@florent-garcia

Please make sure the PM receiver is not online. Online receivers don't get email notification. Only offline users get email notification.

1. Make sure the Email Notification is enabled in PM settings. The settings page is located in Dashboard > Forums > Settings > Addons > Private Messages Tab.

1747

2. Make sure the Email Notification button is turned on for the conversation you're currently testing.

1748

3. Make sure you receive emails from WordPress and wpForo. This may be a global email sending issue.

4. Test it using other users and emails.