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Many users unable to attach images

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Wendell
Posts: 26
Customer
Topic starter
(@harnessmedia)
Member
Joined: 7 years ago

Many users in my forum at  https://rplstoday.com  are currently complaining about attachments not attaching. They are able to upload an image, but when they click "Insert into post", there is a "working" message in the top right corner that never goes away and the attachment is never inserted into the post. Even after waiting several minutes. I've attached a screenshot from a user right after he clicked the "Insert into post" button, plus a screen shot from a user who looked at the console errors for me. I'm not having the problem, so my console shows no errors.

Thanks for your help!

image001
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3 Replies
Wendell
Posts: 26
Customer
Topic starter
(@harnessmedia)
Member
Joined: 7 years ago

Also, I have reports from users using various versions of Windows, iOS and even Ubuntu, using Chrome, Firefox, Edge and Safari that all have the same problem. I'm having a very hard time narrowing down the issue.

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Posts: 4168
 Tom
Admin
(@tomson)
Famed Member
Joined: 9 years ago

Ok, I see the problem. The rich editor is disabled for these users, I only see quicktags. If rich editor is disabled all JS functions don't work on editor.

2017 12 04 2219

We just enabled rich editor for all users. Now all users will be able to insert attachment in editor.

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Wendell
Posts: 26
Customer
Topic starter
(@harnessmedia)
Member
Joined: 7 years ago

gVectors support continues to amaze! Thanks, Tom, for the quick response and fix. 😀

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