[Solved] Advanced Attachemnt not working  


Paul
Posts: 2
 Paul
Customer
(@paulgagu)
Member
Joined: 2 years ago

Hi there,
We have AA addon working for a year, our license expired so we renew the license and now is not working when you click to attach a file the popup for attachments appear you can attach files and upload them but when you click INSERT INTO POST nothing happens.
If I deactivate the plugin add-on user can upload/attach files to their topics (without the fancy GUI).

We're sure we:

1. Have Users Synchronized
2. Have users with CAN VIEW and CAN UPLOAD options
3. New users have 0 "zero" in limit pots.

We also download the last version and installed it. Clear all caches, synchronize.

Any ideas?
Thank you for help

 

3 Replies
Astghik
Posts: 2859
Admin
(@astghik)
Support Team
Joined: 2 years ago

Hi @paulgagu,

Please register some new user and send the login details with your forum URL to info[at]gvectors.com email address to allow us to check it. 

2 Replies
Paul
 Paul
Customer
(@paulgagu)
Joined: 2 years ago

Member
Posts: 2

Hi there,

We found the problem, wasn't a plugin problem.

The theme loads a JQuery instance in addition to the WP Jquery call.

We remove the call in the theme and the plugin works perfectly, sorry and thank you for your reply.

 

Astghik
Admin
(@astghik)
Joined: 2 years ago

Support Team
Posts: 2859

Thank you for letting us know Paul.

Glad to hear that the issue is solved. 

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