There are two indicators saying the comment and the reply is private:

In any case, you can use the following CSS code to change the background color:

#wpdcom .wpd_comment_level-1.wc-private-comment{
	padding: 10px 0 10px 10px !important;
}
#wpdcom .wc-private-comment{
	background-color: #f5f5f5 !important;
}

However, our end-users are very confused, because they cannot clearly understand what is private and what is public.  Our users cannot read the AddOn description above, so they have to rely only on the UI they see on the page.

For example, in the graphic you show above, our users have no clear way to tell that the "child comments" are private.  There is only one small graphic on the parent that indicates private status. 

The end result we face is that our users are very confused on public vs private comments, and therefore will probably not use this feature.

IDEA: Would it be possible to have some CSS code that put some type of background layer behind the whole thread that would indicate that all comments were private?  Or another idea - maybe some clear indicator like " on each parent and child comment?

The child comment is already private. You should know that the private status is set to the comment thread, not to a certain comment. So if the parent comment is private, then the whole thread is private as well.

Please read the addon description: https://gvectors.com/product/wpdiscuz-private-comments/

• Allows to create private comment threads
• Adds new icon button next to the comment submit button to set the comment as private
• Adds button to parent comments to set the whole thread as private
• The private comment thread is only available for website moderators and for the comment author.
• Option to set certain user roles who are able to set comments as private.
• Option to set moderators for private comments based on user roles.
• Option to allow private comments feature for certain comment form and post types
• Sends email notification to moderators when a new private comment is created.

We've received the email, I'll let you know once the addon is checked.

However, I just sent you private email with alternate login account info, please check.

We cannot use the same login way, because it requires to have gmail.com logged-in status on the browser. Please provide another way to login. gmail.com is not available for all our support staff.

The login way you use doesn't work for us. So, please create another admin user and send login/password to supportgvectors.com email address. The email address can be yours it doesn't matter, but it should not require us to login via gmail or via other 3rd party ways. In other words, create a direct login way for us.

However, Admin still cannot set existing comments to "private".

What could be the issue?

ADMIN SignIn: Your support staff has SignedIn to www.Voice.club for years using our Google SignIn.  In fact, your support staff just recently used our Google SignIn to check settings.

I have temporarily set your gVectors account to Admin, so you can SignIn and check settings using your email -> "support@gvectors.com" with our Google SignIn here:  https://voice.club/register

The screenshot I've shown you is made by admin, and it can see the editing options of other user, so there is no such bug for sure. Admin is able to set private and unset it for all users.

You should make sure the addon settings are set correctly. Go to Dashboard > wpDiscuz > Settings, scroll down and find Private Comments tab, then manage settings:

In the screenshot below, the user is Admin, but admin cannot change any comment posted by another user, admin not able to set others comment to "Private" :

SEE: https://www.screencast.com/t/Od56bTIrjb

The Admin can only see the "Private" option when editing her own comments.

Issue #1 - We need ability for Admin to edit any comment from any user, and set to "Private".  If the admin edits her own comments, then admin can see the full menus with "Private" option.  However, if the Admin will edit any comment from any other user, the Admin cannot see the "Private" menu.


Issue #2 - Also the normal user cannot even edit their own comment and set to "Private" after the comment is already approved and posted.  So there is no way for normal user to edit their existing comment, and change existing comment to "Private"

We hope this more detailed info will help your team fix the issue.