User showing offline instead of online - wpDiscuz Online Users

RE: User showing offline instead of online

Astghik — Wed, 12 Apr 2023 10:32:58 +0000

@aaron-mckeon,

It's based on the "Online status checking rate" option in the Dashboard > wpDiscuz > Settings > Online Users tab. So please check and let us know if the status is still online after the time expiration.

RE: User showing offline instead of online

Super Admin — Tue, 11 Apr 2023 21:26:28 +0000

@astgh Sorry I missed this reply. Here is how we reproduce the issue:

Login to the website and view the post's comments.
Leave a comment.
Login to the website in a different browser with a different user.
Leave a comment.

In the comments listing, both users should show "online" but they do not. Before you troubleshoot too much, can you tell me how it determines if a user is online? Is it based simply on their login status?

RE: User showing offline instead of online

Astghik — Thu, 06 Apr 2023 08:46:57 +0000

Hi Aaron McKeon,

Please let us know how we can represent the issue on our test website.

User showing offline instead of online

Super Admin — Tue, 04 Apr 2023 11:28:12 +0000

Can you tell me how wpDiscuz determines if a user is showing online or offline? We just realized it is sometimes showing users as offline when in fact they are actually online. Thanks for any assistance in troubleshooting.