"Activation key does not exists" error after purchasing wpDiscuz add-on bundle - wpDiscuz Official Addons

RE: "Activation key does not exists" error after purchasing wpDiscuz add-on bundle

tekboi — Fri, 19 Aug 2022 14:31:23 +0000

I literally copied and pasted them from my account order page into the activation field. I noticed yesterday that even though it said that the activation key did not exist, it was still working yesterday when I checked.

So I don't know if it was a cache issue or what.

But thank you for the help @Tom

RE: "Activation key does not exists" error after purchasing wpDiscuz add-on bundle

Tom — Fri, 19 Aug 2022 11:22:17 +0000

Are you aware that you should have to insert the license keys to the license activation fields after the activating the addons. The license keys have been sent with the order email for each addon. You can find the same keys in your account page.

RE: "Activation key does not exists" error after purchasing wpDiscuz add-on bundle

Tom — Fri, 19 Aug 2022 11:19:04 +0000

@tekboi,

I have no idea what were you doing to activate addon licenses, because we've just inserted the license keys to corresponding addon activation fields and activated them without any problem. Here is the screenshot:

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RE: "Activation key does not exists" error after purchasing wpDiscuz add-on bundle

Tom — Fri, 19 Aug 2022 05:56:27 +0000

Thank you, @tekboi,

We're going to check shortly.

RE: "Activation key does not exists" error after purchasing wpDiscuz add-on bundle

tekboi — Thu, 18 Aug 2022 19:10:32 +0000

@tomson

I have manually set the username & pass this time so that you can login to through the coming soon screen.

RE: "Activation key does not exists" error after purchasing wpDiscuz add-on bundle

Tom — Wed, 17 Aug 2022 06:51:02 +0000

@tekboi,

I've not found any email with admin credentials.

I only see email with password reset URL, which opens a website "Coming Soon" screen. There is no password reset form. If you use wpForo password reset form, then it'll not be available on websites in maintains mode. Please disable "Replace Reset Password Page URL to Forum Reset Password Page URL" option in wpForo > Settings > Login & Registration admin page.

RE: "Activation key does not exists" error after purchasing wpDiscuz add-on bundle

tekboi — Tue, 16 Aug 2022 15:51:56 +0000

@tomson

Thank you,

I have sent the login information to the email you mentioned.

RE: "Activation key does not exists" error after purchasing wpDiscuz add-on bundle

Tom — Mon, 15 Aug 2022 13:24:30 +0000

@tekboi,

Thank you for the detailed information. It's strange, all is ok from our side as well. The only way to find the reason and fix it is getting access to your dashboard. Could you please send the admin login details to supportgvectors.com email address?

RE: "Activation key does not exists" error after purchasing wpDiscuz add-on bundle

tekboi — Mon, 15 Aug 2022 06:34:55 +0000

Also, I did my due diligence and removed all wpDiscuz plugins from my plugin folder. And I reinstalled only one of them using the upload feature. The problem still persists.

RE: "Activation key does not exists" error after purchasing wpDiscuz add-on bundle

tekboi — Sun, 14 Aug 2022 18:04:06 +0000

@tomson

I have double checked and did not see any nested folders for the wpDiscuz plugins. I've attached a screenshot. Also, my website does have a valid certificate I believe.

I have also successfully added and activated several wpforo plugins no problem. This seems to be specific to the discuss bundle licenses

https://vicers.net

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