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[Solved] Screen on pages without comments

7 Posts
2 Users
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Posts: 10
Customer
Topic starter
(@alfonso-gonzalez)
Member
Joined: 4 years ago

Hi,

I've purchased and installed this plugin but i have a issue. The author info works fine in pages/posts with comments, but in other pages there is loading a little screen (div id="wcaiInfo") that must be hidden or directly not loading

Clipboard02
Clipboard01

.

I've attached 2 screenshot

6 Replies
Elvina
Posts: 1403
(@elvina)
Support
Joined: 5 years ago

Hi @alfonso-gonzalez,

Please follow this support topic.
https://gvectors.com/forum/wpdiscuz-comment-author-info/breaking-design/#post-16041

Problem should be solved.

If the problem still exists, please leave the URL to allow us to check it.

5 Replies
Customer
(@alfonso-gonzalez)
Joined: 4 years ago

Member
Posts: 10

@elvina

Hi! The url link is 404 error.

Elvina
(@elvina)
Joined: 5 years ago

Support
Posts: 1403

@alfonso-gonzalez,

I don't follow you.

Is your issue solved by using the code mentioned in the support topic?

If not leave the URL of the page to allow us to check it.

 

Customer
(@alfonso-gonzalez)
Joined: 4 years ago

Member
Posts: 10
Elvina
(@elvina)
Joined: 5 years ago

Support
Posts: 1403
Customer
(@alfonso-gonzalez)
Joined: 4 years ago

Member
Posts: 10

@elvina

OK! Thanks so much!

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