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[Solved] Moved to new URL - how to handle product activation?

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BerndG
(@berndg)
Posts: 50
Member Customer
Topic starter
 

Hi,

we moved a whole site to a new, better URL. How do I deactivate the activation keys on the old site and activate them on the new site? Concerns several addons we bought.

 
Posted : 27/06/2019 8:21 pm
Astghik
(@astgh)
Posts: 5872
Illustrious Member Admin
 

Hi @berndg,

Thank you for contacting us.

Please provide us your order id. 

 
Posted : 28/06/2019 11:08 am
BerndG
(@berndg)
Posts: 50
Member Customer
Topic starter
 

I already sent all the stuff directly via support request, unfortunately without reply until now. 

The order ID is [Order #29718] (February 5, 2019)

 

Thanks, Bernd

 
Posted : 28/06/2019 12:13 pm
Astghik
(@astgh)
Posts: 5872
Illustrious Member Admin
 

Thank you @berndg,

The license keys are reset. You can activate those on the new website.  

 
Posted : 28/06/2019 12:17 pm
BerndG
(@berndg)
Posts: 50
Member Customer
Topic starter
 

Thanks!

 
Posted : 28/06/2019 12:32 pm
BerndG
(@berndg)
Posts: 50
Member Customer
Topic starter
 

There was another order:

[Order #30243] (April 1, 2019)

Could you please reset this as well for same reason??

 

Thanks, Bernd

 
Posted : 28/06/2019 2:38 pm
Astghik
(@astgh)
Posts: 5872
Illustrious Member Admin
 

@berndg,

Done! You can activate it again.  

 
Posted : 28/06/2019 2:51 pm
BerndG reacted
BerndG
(@berndg)
Posts: 50
Member Customer
Topic starter
 

Thanks again!

 
Posted : 28/06/2019 5:41 pm
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