Activation Key  

  RSS

Ian McDonnell
(@ianmcdonnell-in)
Member Customer
Joined: 6 months ago
Posts: 4
30/10/2018 4:38 pm  

Hi. I have recently changed URL for my Wordpress site and I think the Activation Key for "User And Comment Mentioning" is no longer valid as it says that the number has exceeded the limit.

As the "old" site and URL is now effectively no longer in use, is it possible to get a replacement activation key?


ReplyQuote
Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1542
30/10/2018 4:59 pm  

Hi @ianmcdonnell-in

Please provide us the order ID. We'll reset the old activation and let you activate it on the new domain.


ReplyQuote
Ian McDonnell
(@ianmcdonnell-in)
Member Customer
Joined: 6 months ago
Posts: 4
30/10/2018 5:50 pm  

Thank you for your reply. I have two order ID's on my account, one for cross posting and one for mentioning but I don't know which one is which! The two order ID's are #28169 and #28504

If the cross posting key will also need reseting please could you also update that one. I haven't got to installing it yet, but will be doing shortly.

Thank you very much.


ReplyQuote
Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1542
30/10/2018 6:00 pm  

Hi @ianmcdonnell-in,

We've reset both IDs. Now you can activate those again. 


ReplyQuote
Ian McDonnell
(@ianmcdonnell-in)
Member Customer
Joined: 6 months ago
Posts: 4
30/10/2018 6:04 pm  
Posted by: Astghik

Hi @ianmcdonnell-in,

We've reset both IDs. Now you can activate those again. 

Thank you very much for being so prompt. Much appreciated.


ReplyQuote
Share: