[Solved] wpDiscuz Media Uploader won't update  

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4720PMt
Posts: 7
Customer
(@4720pmt)
Member
Joined: 10 months ago

I keep getting a notice in my WP admin page that the plugin needs updating.

There's a note on it saying that automatic update is not available.

How is this to be processed, please.

B.

19 Replies
4720PMt
Posts: 7
Customer
(@4720pmt)
Member
Joined: 10 months ago

Nope. Just turned computer on. Processed update as per steps you provided and...

An error occurred while updating wpDiscuz - Media Uploader: Update package not available.

1 Reply
Astghik
Admin
(@astghik)
Joined: 2 years ago

Support Team
Posts: 3388

Thank you @4720pmt,

We'll need admin access to check the issue. Could you please send admin login detail to info[at]gvectors.com email address to allow us to debug the issue? 

4720PMt
Posts: 7
Customer
(@4720pmt)
Member
Joined: 10 months ago

I'd rather not.

Maybe you could answer my question about deactivating and reloading the plugin. Will that lose me the earlier comments? If not, I'll at least give that a try first.

1 Reply
Tom
 Tom
Admin
(@tomson)
Joined: 4 years ago

Support Team
Posts: 2951

You can deactivate and activate those without any worry. Please do that and try to update addons again.

4720PMt
Posts: 7
Customer
(@4720pmt)
Member
Joined: 10 months ago

For some reason when I went to try and update the plugin this morning, it asked me for my activation key, which I entered. I've been using the plugin for some weeks and had activated it before. No matter, this time when I went to update the plugin it processed and updated. So thanks... I guess.

Cheers,

Fabien
Posts: 12
Customer
(@steelbookpro)
Member
Joined: 3 years ago

I have the same problem : I can't update : "Une erreur est survenue lors de la mise à jour de wpDiscuz Media Uploader : Aucune archive de mise à jour disponible."

What is the solution please ?

6 Replies
Astghik
Admin
(@astghik)
Joined: 2 years ago

Support Team
Posts: 3388

Hi @steelbookpro,

  • Navigate to Dashboard > Updates  admin page
  • Click on the "Check Again" button
  • Then try to update the add-on again (update it from the same page)

 

Check update
Fabien
Customer
(@steelbookpro)
Joined: 3 years ago

Member
Posts: 12

@astghik

Thank you but it doesn't change anything 🙁  I see the update, I click to do it, but it makes error...

Astghik
Admin
(@astghik)
Joined: 2 years ago

Support Team
Posts: 3388

@steelbookpro

Could you please provide us your order ID? 

Fabien
Customer
(@steelbookpro)
Joined: 3 years ago

Member
Posts: 12

@astghik

That ? 

Order #23684

Astghik
Admin
(@astghik)
Joined: 2 years ago

Support Team
Posts: 3388

yes, @steelbookpro, thank you.

I'm sorry but your license key is expired. All our products subject to yearly license for future updates. However, you’ll still be able to use the version you have for an unlimited time. Please read the license agreement here:   https://gvectors.com/terms-and-conditions/#gaining-download-access

Fabien
Customer
(@steelbookpro)
Joined: 3 years ago

Member
Posts: 12

@astghik

Ah OK ! Thank you for this information ! 

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