[Solved] Functions only work on mobile devices  

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mkraft
(@mkraft)
Active Member
Joined: 1 year ago
Posts: 5
25/09/2018 9:50 am  

Hi there

On our page http://ledforum.ch/2018/09/04/licht-redewendung/ comments are shown but it's not possible to sort, filter or enter comments. We tried on several browsers and versions. Weird is, that all functions are working properly on mobile devices. We use version 5.2.1.

Any ideas? Thanks


Astghik
(@astghik)
Support Team Admin
Joined: 2 years ago
Posts: 3456
25/09/2018 11:58 am  

Hi @mkraft,

For testing please deactivate all plugins and check again.


mkraft
(@mkraft)
Active Member
Joined: 1 year ago
Posts: 5
25/09/2018 2:16 pm  

do you really mean all plugins? Marketing communication is running since 2 weeks, so any crash/downtime of this site is not an option. your test comment seemed to work.


Astghik
(@astghik)
Support Team Admin
Joined: 2 years ago
Posts: 3456
25/09/2018 4:43 pm  

mkraft,

This is a conflict with other plugins to find the conflict maker plugin you need to deactivate plugins. You can deactivate plugins one by one and check after each deactivation. 

 

 


mkraft
(@mkraft)
Active Member
Joined: 1 year ago
Posts: 5
25/09/2018 11:44 pm  

deactivated every plugin, one by one and also all at once, but no effects.


mkraft
(@mkraft)
Active Member
Joined: 1 year ago
Posts: 5
26/09/2018 12:09 am  

shall I deinstall wpdiscuz? the widget is also not working anymore. will I loose the existing comments?


Astghik
(@astghik)
Support Team Admin
Joined: 2 years ago
Posts: 3456
26/09/2018 12:16 pm  

Hi @mkraft,

No, if you deactivate wpDiscuz the comments won't be lost.  However, this is no wpDiscuz side issue. 

If you'd like use wpDiscuz and need a help please install and activate the Duplicator — WordPress Migration Plugin, backup your WordPress site and send it to info[at]gvectors.com email address.


mkraft
(@mkraft)
Active Member
Joined: 1 year ago
Posts: 5
27/09/2018 4:25 pm  

I re-installed the WP theme and tested in private mode - it's working again.


Astghik liked
Astghik
(@astghik)
Support Team Admin
Joined: 2 years ago
Posts: 3456
27/09/2018 4:31 pm  

Hi @mkraft,

Thank you for letting us know. We've also tested and it is working now. 


Rachel stinson
(@rachel-stinson)
Active Member
Joined: 7 months ago
Posts: 6
19/04/2019 10:20 am  

This is the best solution to eradicate the conflict by deactivating the plugins and scrutinize each plugin one by one after each deactivation. 


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