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Facebook logina and Facebook share not working

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(@rtomancini)
Member Customer
Joined: 5 years ago
Posts: 7
Topic starter  

Hi

Thanks for the plugin.

It has worked great for all my sites.

I am having an issue with a site.

Everything seems to work ok except for

- Connect with facebook (facebook app)

and

- Comment facebook share.

When I click on button nothing happens. I tried chrome and firefox

thanks


   
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Elvina
(@elvina)
Support
Joined: 5 years ago
Posts: 1403
 

Hi @rtomancini,

Please leave some example URL to allow us to check the issue.


   
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(@rtomancini)
Member Customer
Joined: 5 years ago
Posts: 7
Topic starter  

Hi

good day

Thanks for the quick reply!

:

https://nedik.com/vida-sana/primeros-sintomas-de-embarazo/#comment-733


   
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Elvina
(@elvina)
Support
Joined: 5 years ago
Posts: 1403
 

@rtomancini,

We've checked your website, you have some js errors that caused the issue (screenshot below). Once you solve the errors it'll work fine.

shot 191023 152404

 

 


   
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(@rtomancini)
Member Customer
Joined: 5 years ago
Posts: 7
Topic starter  

Thanks a lot!

Appreciate a lot your help

Any suggestions on where I could start trying to solve error? or waht could be causing it

thanks!


   
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(@rtomancini)
Member Customer
Joined: 5 years ago
Posts: 7
Topic starter  

Just noticed that it only happens with facebook.

The other social media seems to be working ok.

Hope this helps

thanks!


   
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Elvina
(@elvina)
Support
Joined: 5 years ago
Posts: 1403
 

@rtomancini,

This is something specific on your website. We don't find such an issue on our test sites thus cannot guess which of your active plugins caused the issue. You should deactivate the plugins one by one to find the problem maker.

Don't forget to press CTRL+F5 (twice) on the frontend each time before checking.


   
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