Child comments are missing - How-To and Troubleshooting

RE: Child comments are missing

Astghik — Mon, 25 Feb 2019 08:09:48 +0000

Thank you @wpchef for letting us know. Glad to hear that the problem is already solved.

RE: Child comments are missing

wpchef — Mon, 25 Feb 2019 06:03:21 +0000

Hello,

For whatever reason, everything is working fine now. Honestly, I don't know what happened (no update was deployed).

You ca n close this ticket

RE: Child comments are missing

Astghik — Sat, 23 Feb 2019 08:50:37 +0000

Hi @wpchef,

Thank you, we've already contacted you back.

RE: Child comments are missing

wpchef — Fri, 22 Feb 2019 14:56:35 +0000

Hello,

Unfortunately, this is a membership site. So the content is private. Maybe you want to access to the staging version in order to check it out ?

Contact me via email in order to get the credentials (alex@wpchef.fr). Thanks

RE: Child comments are missing

Astghik — Tue, 19 Feb 2019 09:12:25 +0000

@wpchef,

Please leave your website URL to allow us to check it.

RE: Child comments are missing

wpchef — Tue, 19 Feb 2019 09:00:32 +0000

Hello,

I already made those checks. In fact, when WPDiscuz is disabled, everything works properly.

RE: Child comments are missing

Astghik — Tue, 19 Feb 2019 07:57:56 +0000

Hi @wpchef,

Please navigate to Dashboard > Comments > Settings > Comment List admin page, make sure the "Display only parent comments and view replies ∨ button" option is disabled.
Navigate to Dashboard > Settings > Discussion admin page, make sure the "Enable threaded (nested) comments X levels deep" option is also enabled.

Child comments are missing

wpchef — Tue, 19 Feb 2019 07:35:55 +0000

Hello,

I created a LMS website with Learndash and my student aren't seeing all the comments. All child comment are missing. When WPDiscuz is disabled, all comments are showing up so it's not a Comment Setting issue.

Admins can see all comments but students can't (but comment counter display the right number of comments). Maybe it's a capability issue ?

Thanks for your help.
Alex

Note : My website runs on WP 4.9.9 with PHP 7.0