Can't connect with Facebook - How-To and Troubleshooting

RE: Can't connect with Facebook

Astghik — Thu, 14 Mar 2019 08:14:43 +0000

@yifat,

I'm sorry, but I cannot provide any ETA yet.

RE: Can't connect with Facebook

Yifat — Tue, 12 Mar 2019 14:08:16 +0000

Gotcha.

So diactivate social login until then.

When is the next release due?

RE: Can't connect with Facebook

Astghik — Tue, 12 Mar 2019 10:25:43 +0000

Hi @yifat,

yes, this is a known issue. We're going to fix it in the upcoming version. Please wait for the next update.

RE: Can't connect with Facebook

Yifat — Tue, 12 Mar 2019 03:07:55 +0000

Thank you. That worked.

New issue though - after the login it sends me to the welcome page for my community rather than return me to the original page.

I'm using S2Member Pro, if that helps.

RE: Can't connect with Facebook

Astghik — Thu, 07 Mar 2019 08:22:32 +0000

Dear @yifat,

Please navigate to Dashboard > Comments > Settings > Social Login & Share admin page make sure the "Use Facebook OAuth2" option is enabled. Delete all caches and check again (not on Incognito mod).

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RE: Can't connect with Facebook

Yifat — Wed, 06 Mar 2019 17:49:59 +0000

Me again...

Happy to give you access to check it out.

RE: Can't connect with Facebook

Yifat — Tue, 05 Mar 2019 17:31:30 +0000

Nope.

The URL in WpDiscuz setting doesn't have www.

I added and tested it anyway and it didn't make a difference. Still, can't log in.

Also. when I add the www to the domain, it drops it and goes to https:// without it.

Do you want to log in and take a look yourself?

RE: Can't connect with Facebook

Astghik — Sat, 02 Mar 2019 10:44:43 +0000

Hi @yifat,

I think there was missing www in the Valid OAuth redirect URIs field.

RE: Can't connect with Facebook

Yifat — Wed, 27 Feb 2019 15:00:51 +0000

You're looking at the wrong site :)

This works on - tv.drmaggieyu.com

For some reason It is NOT working on www.imthatgeek.com/live

RE: Can't connect with Facebook

Astghik — Wed, 27 Feb 2019 08:37:48 +0000

Hi @yifat,

Thank you for the video. It helps me to understand what the problem is.

First of all, please never use incognito mode with Facebook login or other login buttons. FB login button doesn't work on incognito mode, it cannot add cookies and start the session.

When you try to login via FB on firefox browser, it'll open a new dialog section with a message "Firefox prevented this site from opening a pop-up window". You'll need to click on the Options button and choose Allow pop-ups for this site option. See screenshot:

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The same is with the Chrome browser. More info here:

https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en-GB