Author comment Thumbnail - How-To and Troubleshooting

RE: Author comment Thumbnail

Teiam — Wed, 04 Mar 2020 11:09:34 +0000

Thank you for your help

RE: Author comment Thumbnail

Elvina — Wed, 04 Mar 2020 09:39:44 +0000

@teiam,

As you can see in the video recorded below the value of the .wc-comment-left class is set none, that's the reason for the issue. You'll need to set it as a block to make an avatar visible.

https://www.screencast.com/t/pLh8XCL2jSGF

RE: Author comment Thumbnail

Teiam — Tue, 03 Mar 2020 12:50:03 +0000

Yes, there is some customisation but in Appearance < customise < Custom css

but someone else done this part for me and before updating the plugin, it was work. Unfortunately I don't know which part of customise makes this problem?

Hope you can help me?

RE: Author comment Thumbnail

Elvina — Tue, 03 Mar 2020 09:25:26 +0000

@teiam,

ok, please let us know have you done any customization?

If yes please rename the customization folder name and check again.

RE: Author comment Thumbnail

Teiam — Mon, 02 Mar 2020 15:31:46 +0000

Yes, Avatar Display Option is enabled.

4066

RE: Author comment Thumbnail

Elvina — Mon, 02 Mar 2020 12:48:55 +0000

Hi @teiam,

Please navigate to the Dashboard > Settings > Discussion > admin page and make sure the "Avatar Display" option is enabled.

if the issue still exists that means that you have done some customization.

Author comment Thumbnail

Teiam — Sat, 29 Feb 2020 16:23:34 +0000

After update all the plugins I lost the Author thumbnail image.

Link: https://www.ladynightwear.com/product/maria-emerald-satin-and-lace-nightdress/