issue with the ReCaptcha add-on  


kevinharper
Posts: 12
Customer
(@kevinharper)
Member
Joined: 2 months ago

I have this same problem. It was working great for months, then it stopped working and no one could comment.

I tried clearing caches, didn't work. I reverted to v2/invisible, and it appears to work until you submit, then it always marks it as spam. However, it's worse, because it prevents it from going into the comment queue marked as spam—it just doesn't get submitted at all.

Please help. I'm losing users.

Here's a URL where you can test commenting as a guest by replying to my comment "Testing comment logged in."

https://www.stantonblog.com/2019/07/does-god-cause-bad-things-to-happen-to-good-people.html#comment-15589

17 Replies
Astghik
Posts: 3079
Admin
(@astghik)
Support Team
Joined: 2 years ago

Hi @kevinharper,

Please deactivate antispam plugins and check again. 

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1 Reply
kevinharper
Customer
(@kevinharper)
Joined: 2 months ago

Member
Posts: 12

That worked. I'm just concerned now about a flood of Russian spam registrations IYKWIM.

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kevinharper
Posts: 12
Customer
(@kevinharper)
Member
Joined: 2 months ago

Won't that increase the number of spam registrations, though?

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Astghik
Posts: 3079
Admin
(@astghik)
Support Team
Joined: 2 years ago
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kevinharper
Posts: 12
Customer
(@kevinharper)
Member
Joined: 2 months ago

Related question: I cloned the StantonBlog.com site over to a new site called Reunionize.net and purchased the bundled licenses. I entered the new license for the ReCAPTCHA plugin on this site, but it is still showing an invalid key.

https://reunionize.net

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12 Replies
Astghik
Admin
(@astghik)
Joined: 2 years ago

Support Team
Posts: 3079

@kevinharper,

Please provide us your order ID. 

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kevinharper
Customer
(@kevinharper)
Joined: 2 months ago

Member
Posts: 12

Order #31089

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Astghik
Admin
(@astghik)
Joined: 2 years ago

Support Team
Posts: 3079

Thank you @kevinharper,

1.  Make sure you don't rename the folder, it must be wpdiscuz-recaptcha

2. Make sure you have not double /wpdiscuz-recaptcha/wpdiscuz-recaptcha /directories nested inside each other ( /wp-content/plugins/wpdiscuz-recaptcha /). 

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kevinharper
Customer
(@kevinharper)
Joined: 2 months ago

Member
Posts: 12

Checked both of those, it's good.

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Astghik
Admin
(@astghik)
Joined: 2 years ago

Support Team
Posts: 3079

@kevinharper,

Could you please send the admin login details to info[at]gvectors.com email address to allow us to check it?  

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kevinharper
Customer
(@kevinharper)
Joined: 2 months ago

Member
Posts: 12

Sent.

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Astghik
Admin
(@astghik)
Joined: 2 years ago

Support Team
Posts: 3079

Thank you @kevinharper,

We're going to check the issue. I'll update the topic asap. 

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Astghik
Admin
(@astghik)
Joined: 2 years ago

Support Team
Posts: 3079

@kevinharper,

Everything is ok with your order Id. You'd bought the Single Site License of the wpDiscuz – Google reCAPTCHA addon. Then you bought the wpDiscuz Addons Bundle. Instead of using the activation key from the bundle you've entered the Single Site License key. So please find the activation key from wpDiscuz Addons Bundle and use it.

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kevinharper
Customer
(@kevinharper)
Joined: 2 months ago

Member
Posts: 12

OK, it's not clear in my list of keys which one is which. But the main problem I'm having now is the box to enter the key went away and I can't find a way to delete the old key.

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Astghik
Admin
(@astghik)
Joined: 2 years ago

Support Team
Posts: 3079

@kevinharper

the add-on is activated by our developer. We've used the bundle key and activate the add-on so you don't see the activation part anymore. 

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kevinharper
Customer
(@kevinharper)
Joined: 2 months ago

Member
Posts: 12

OK, so you already fixed it? Thank you.

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Astghik
Admin
(@astghik)
Joined: 2 years ago

Support Team
Posts: 3079

@kevinharper

yes, we've fixed it. 

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