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[Solved] No thumbnail and no image descrption issue

22 Posts
4 Users
3 Likes
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Posts: 89
Customer
Topic starter
(@itesla)
Member
Joined: 7 years ago

Hi support

I observed recently this 2 issue the one with thumbnail in forum is recent he upload a photo and it does not display when you press it image shows good.

The second issue is older i observed it more time ago the attachment description is not showing for some attachments i uploaded.

See my screenshots for the faults i mean.

no description
no thumbnail
21 Replies
Posts: 4168
 Tom
Admin
(@tomson)
Famed Member
Joined: 9 years ago

Could you please leave an example of post URL?

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Posts: 89
Customer
Topic starter
(@itesla)
Member
Joined: 7 years ago

The forums are private i might send to gVectors team pass and log in of a test user.
Here is a screenshot of inspect element related to no thumbnail issue.

Screenshot 2017 03 08 14.10.02
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Posts: 89
Customer
Topic starter
(@itesla)
Member
Joined: 7 years ago

I have go to server and from cPanel files i try view this thumbnail in the user folder and it same does not display if i download to PC i can view.
The only thing that happen recently is WP was updated and i think if it have some efect on the addon.

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Posts: 89
Customer
Topic starter
(@itesla)
Member
Joined: 7 years ago

Any updates what is problem on this 2 issues?

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