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RE: Hope This Is The Right Place To Post A Support Topic. Can't Find How To Do It In Support Forum. Anyway,

WooDiscuz - WooCommerce Comments

Last Post by tsgolden 8 years ago

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tsgolden

(@tsgolden)

Active Member

Joined: 8 years ago

Posts: 9

Topic starter 21/04/2016 3:35 am

Hope This Is The Right Place To Post A Support Topic. Can't Find How To Do It In Support Forum. Anyway..... Not receiving email notification of a response to discussion. Please advise. Thanks. (we are receiving email for confirmation) Please advise.

Hi tsgolden, Please leave some URL to allow us test it. Thanks gVectors Team. You can test it at: http://www.hardwaretools.com/aleko-wg450a-450-watt-residential-wind-turbine-generator-24-volt/

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Tom

(@tomson)

Famed Member Admin

Joined: 9 years ago

Posts: 4171

21/04/2016 4:17 am

Hi tsgolden,

Could you please leave a screenshot of Dashboard > Settings > Discussions admin page. As well as WooDiscuz Settings page. We need to see your local configuration.

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tsgolden

(@tsgolden)

Active Member

Joined: 8 years ago

Posts: 9

Topic starter 21/04/2016 4:28 am

Discussion Settings ‹ Hardware Tools — WordPress

ok, please see attachements

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tsgolden

(@tsgolden)

Active Member

Joined: 8 years ago

Posts: 9

Topic starter 21/04/2016 10:47 pm

Any progress? Are you guys using the default wp_mail function to send mail to reply to a discussion? Why does a user receive confirmation but not follow-up reply email? Is this because of the wp_mail function or something else? A little help would be greatly appreciated.

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Tom

(@tomson)

Famed Member Admin

Joined: 9 years ago

Posts: 4171

22/04/2016 6:13 am

Ok, options are correct, we make some test and didn't find any point to debug the real problem, we need admin access to make small changes in plugin files using Dashboard Plugin Editor to find and solve this problem. Having comment form on front-end is not enough to debug email sending issues, that's just impossible. So if you can provide admin access please send to support[at]gvectors.com email address.

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tsgolden

(@tsgolden)

Active Member

Joined: 8 years ago

Posts: 9

Topic starter 22/04/2016 6:21 am

ok, great thanks! Just sent admin info.

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tsgolden

(@tsgolden)

Active Member

Joined: 8 years ago

Posts: 9

Topic starter 22/04/2016 10:20 pm

Hi, just following up to make sure you received the email. Thanks

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Tom

(@tomson)

Famed Member Admin

Joined: 9 years ago

Posts: 4171

22/04/2016 11:17 pm

Thank you tsgolden,

We just released WooDiscuz 2.0.9. Please update, delete cache and test it again.

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tsgolden

(@tsgolden)

Active Member

Joined: 8 years ago

Posts: 9

Topic starter 22/04/2016 11:52 pm

Hi tsgolden,
Please update to latest WooDiscuz 2.0.9 version. Make sure you've deleted all caches and purged CDN.

tsgolden
Member
Posted 25 minutes ago #
Edit

ok, great thanks for the timely response and help. Great plugin! You guys are awesome. 5 stars!

tsgolden
Member
Posted 5 minutes ago #
Edit

I cleared 1. cache of plugin and cdn(shut it off for testing). 2. Created new discussion 3. Received confirmation and approved 4. Posted a response as admin in comments section (did not receive reply). 5. logged out of admin. 6. posted as guest 7. Received second reply.

Getting there. I'm able to receive reply emails from front-end, but do not receive relies from admin in comment section.

Thanks again for your help. Great job on this plugin. Love it!

Troy

tsgolden
Member
Posted 1 second ago #
Edit

I'm also able to receive replies from admin if admin posts in the front end;however, from the admin panel, in the comments section, if a reply is made; it is not received.