[Solved] Paid for addon but still showing payment outstanding.  

John
 John
New MemberCustomer

Hi,

Today I have purchased the embed addon for WPFORO system, and have a receipt from Paypal along with a receipt email from GVectors too. However when I log into my account it shows that the payment is outstanding, and I'm unable to download the plugin for use on my forum.

I have tried sending a message through the contact form too, however so far I've heard nothing back. Maybe it's just the time difference with me being in the UK or something? Please can you rectify this matter as soon as possible please, as I'm sure it must be a simple oversight somewhere.

Kind regards,

John

ReplyQuote
Posted : 21/02/2017 8:41 pm
Tom
 Tom
Support TeamAdmin

Hi John,

thank you for your purchase. For some reason the order was not automatically activated. We just did it manually. please navigate to your account page to find activation key and download link.

wpDiscuz Documentation

ReplyQuote
Posted : 22/02/2017 12:43 am
John
 John
New MemberCustomer

Thanks for getting back to me, it's much appreciated.

John

 

ReplyQuote
Posted : 22/02/2017 2:40 am
Sam
 Sam
Active MemberCustomer

Please do the same for my order.

ReplyQuote
Posted : 26/02/2017 6:44 pm
Tom
 Tom
Support TeamAdmin

It's done, thank you.

wpDiscuz Documentation

ReplyQuote
Posted : 26/02/2017 6:47 pm
  
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