[Sticky] wpDiscuz subscription and email notification don't work  

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Tom
 Tom
Support Team
Joined: 2 years  ago
Posts: 1087
22/05/2016 11:57 am  

This problem has dozens of reasons. In most cases plugin user (website admin) doesn't test it properly or doesn't know some important things.

1. Before reporting this issue on support forums please make sure your server email sender works well. Make sure you got emails from your WordPress (on registration or on other cases...).

2. Some hosting services, or some Antispam plugins try to cache emails and those are not being sent immediately. You should wait 1-30 min (e.g.: on some GoDaddy hosting plans you receive emails in 45 min).

3. If you're using GMail Fetch services, go to Gmail Settings > Accounts and Import and click on "Check mail now" link to load all new comments from website email server.

4. First email is the Subscription Confirmation Email, you should click on confirmation link and confirm your subscription to certain post/comment. If you don't get Subscription confirmation email and don't confirm it you'll not get future comments. Sometimes the confirmation email go to spam-box and user don't check it. You should check in spam-box as well.

5. Test it as real as possible. You should use new IP, new emails and new accounts. The best way to ask your fiend to post a comment with Subscription and Subscription Confirmation. Then reply him.

6. Make sure you don't reply to your comment if you test your subscription notifications.

7. There are three subscription options:

-- Top Subscription Bar:
----- Notify of new follow-up comments
----- Notify of new replies to my comments
-- In comment form:
----- Notify of new replies to this comment

Make sure you test correct subscription option. If you subscribed to certain comment you'll not received email notification for other comments.

8. If you have Antispam or Subscription plugins please deactivate those before checking.

9. Please read "Email Subscription Settings" and "Comment Subscription Settings" sections in wpDiscuz documentation here:

http://wpdiscuz.com/wpdiscuz-documentation/

 

wpDiscuz Documentation


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Tom
 Tom
Support Team
Joined: 2 years  ago
Posts: 1087
31/05/2016 10:58 am  

10. Also this may be installation issue. You should check WordPress database tables and make sure this table exists:

  • _wc_comments_subscription

wpDiscuz Documentation


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fususu
Active Member
Joined: 7 months  ago
Posts: 7
04/07/2016 11:30 am  

Hello,

Thank for great plugin. I'm going to buy the premium... but this issue that prevent my decision. My user doesn't receive any mail when I reply to his or her comments.

I use a VPS, and also checked all of your suggestions above.

You can leave a test comment here, then I will reply to test if the email has been send:  http://fususu.com/gui-quy-ngai-thanh-cong/

Please help,

 

 

 


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Tom
 Tom
Support Team
Joined: 2 years  ago
Posts: 1087
04/07/2016 9:35 pm  

Hi fususu,
Could you please approve our comments? We need to comment without waiting approval to test it.

wpDiscuz Documentation


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fususu
Active Member
Joined: 7 months  ago
Posts: 7
05/07/2016 6:13 am  

Thank you,

I've approved your comments and turn off the comment approve manually temporarily for you can test it freely.

 


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fususu
Active Member
Joined: 7 months  ago
Posts: 7
05/07/2016 5:07 pm  

I have enable subscription bar....


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Tom
 Tom
Support Team
Joined: 2 years  ago
Posts: 1087
06/07/2016 11:01 am  

Ok, please see the 0:12 sec of this video: http://screencast.com/t/dWamIYVwXRK

wpDiscuz detects that your server and wordpress are not able to send email. wpDiscuz use built-in WordPress email function, and that function returns error. It may be server "PHP Mail" configuration issue or some WP plugin affects WordPress email sender. Try to test it after disabling all plugin if it doesn't help then contact to your hosting service support and ask them to check PHP Mail function.

I attached the screen of 0:12 sec.

wpDiscuz Documentation


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fususu
Active Member
Joined: 7 months  ago
Posts: 7
10/07/2016 11:00 pm  

Thank you,

I've fixed that issue, and my user now can receive notification mails but ONLY WHEN a guest reply to his comment (not me, the admin 🙁

And another issue, I ticked "disable subscription confirmation for guest", but a guest still get confirmation email when leaving comment. So he needs to click on confirmation link to start getting notification email. That's a bit complicated.

I want to send just notification email to a guest when someone or me reply to his comment.

Please help,


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fususu
Active Member
Joined: 7 months  ago
Posts: 7
10/07/2016 11:29 pm  

P.s. I've found that when I, admin, reply a guest's comment in the dashboard, the notification email won't send. But, when I reply him in the comment area on the post, the notification email will send. I think this is a bug.


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nfkb
 nfkb
New Member
Joined: 2 months  ago
Posts: 1
07/12/2016 12:15 pm  

Hello,

I've read your topic with interest but unfortunately my readers don't get their notifications emails 🙁

I run the latest version of wpDiscuz and Wordpress. I've disable the antispam plugin, my "system email" is working. 

People get the subscription confirmation email even if I have selected the option to disable that and when I respond to them after their confirmation, they do not get the email 🙁

My blog lives here http://www.nfkb0.com

Thanks

attachment : my plugins


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md3848
New Member
Joined: 4 weeks  ago
Posts: 4
27/12/2016 10:07 am  

hi

if i use plugin"Comment approved" & Disable wpDiscuz" ---> "Notify of new replies to this comment" has work & send Email.

but i want use just wpDiscuz

my web site is : DMF313.IR


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md3848
New Member
Joined: 4 weeks  ago
Posts: 4
28/12/2016 2:52 pm  

No one gave me tips?


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Tom
 Tom
Support Team
Joined: 2 years  ago
Posts: 1087
29/12/2016 10:32 am  

Hi md3848,

I'm sorry but I didn't follow you. If you want only use wpDiscuz you can disable "Comment approved" and use according settings in Dashboard > Settings > Discussions admin page to enable or disable comment moderation and get emails.

wpDiscuz Documentation


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md3848
New Member
Joined: 4 weeks  ago
Posts: 4
29/12/2016 1:57 pm  

i am Admin and

i received an email Comments

But those comments they visit, emails do not get

===========

if i disable ypur plugin and enable "Comment approved" Ename Notification for user has send. 🙁

 

please see this two image ( i cant upload this two image in your site because "Error: Filetype not allowed" ): 


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md3848
New Member
Joined: 4 weeks  ago
Posts: 4
04/01/2017 1:15 pm  

are you cant help me? 🙁


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Tom
 Tom
Support Team
Joined: 2 years  ago
Posts: 1087
04/01/2017 6:07 pm  

Hi md3848,

I'm sure you've not read the email troubleshooting points and are not familiar with regular issues related to Email Subscription. I'm really sorry but this kind of problems can't be fixed on support forums, it's impossible to detect why your website doesn't send emails. So we recommend to attentively read this posts and find the issue yourself:

http://gvectors.com/forum/how-to-and-troubleshooting/comment-subscription-and-notification-dont-work/#post-1678

wpDiscuz Documentation


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